Faq

Frequently Asked Questions.

01. Orders Changes & Cancellation

Change an order's shipping address

If your order has not yet shipped and you need to correct or alter your shipping address, you can contact our customer service to make this update! If you have any issues, you can contact us by email for more help at get-in-touch@youngyf.com.

Remove items from an order

If your order has not yet shipped and you need to remove an item (or items), but don’t want to cancel the whole thing, this can be done by contacting our customer service at 6013-2090399.

I had a problem with my billing information my order was not completed successfully, but there's a charge on my bank account!

Sorry to hear that! If your order was not completed successfully and you were not provided with an order number, it’s likely that payment has not been collected and what you’re seeing on your statement is an authorization hold. This should expire and be refunded to your account after a few days. This typically happens when an order fails completely due to payment problems, but you may sometimes see an additional authorization hold if you make an initial failed payment attempt with one payment method followed by a successful payment through a different method.

Anyhow, you may always welcome to contact our customer service at 6013-2090399 if you have any issues.

I emailed for support, but I haven't received a response yet?

We do not outsource our customer service, and our team is small, so during busy periods it may take some time to get a response. We appreciate your patience!

Restock information

If or when a product will be restocked varies from product to product! If there’s no restock date on the product’s store page and you would like more information, please feel free to contact us.

02. Shipment Information

How much does it cost to ship to my place?

Your shipping options and fees will be calculated automatically during checkout before you need to pay.

To calculate your order’s shipping fee, you can add all of the items you’d like to purchase to your cart, and then proceed through the checkout process and enter your full shipping address. In the next screen (before you enter your payment information), you’ll be able to view all available shipping classes and their prices.

For oversea customers, you may always contact our customer service in order to get the actual shipping fees.

When will my order ship?

During periods of normal order volume, there’s typically 1 to 3 business days fulfillment time after orders are placed before they ship. (Shipping time–the time your package is in transit after it ships from our office–varies by shipping class; an estimate is typically provided when you select your class at checkout.)

Around the holidays and other busy periods, there may be an additional delay. Currently we have a fulfillment time of 5-7 business days. Please note that our mailroom is closed on weekends and holidays.

Once your order ships, you’ll receive an email notification with your shipping information. If there’s been an unusual delay and your order hasn’t shipped out yet, please feel free to contact us with your order number for more information.

Received wrong item

Sorry about that! Please contact us with your order number and a photo the item you received in error and we’ll be able to sort things out. This can be done by contacting our customer service at 6013-2090399.

Something missing from order

Sometimes orders are shipped in separate packages. You’ll be able to tell because the contents of the package should be noted by the order number, and you’ll receive separate shipping confirmation emails which will note which items are included in each shipment.

If an item is marked as included in a package and is not, or if it is not shipped at all, please contact us and we’ll get the missing item shipped out as soon as possible!

Received damaged or defective product

If you receive a product which has been damaged during shipment, or has a defect not included in the list of small variations in our product condition policy, please contact us within 30 days of when you received your order, with your order number and a photo of the issue, and we’ll be able to assist with a refund or replacement.

Package is marked as delivered, but I have not received it

Your local postal service may have accidentally delivered the package to the wrong apartment, neighbor, or front desk or mailroom (if applicable). You may want to check with those places first, and then give your local post office a call (as they may be holding the package). Please review your provided shipping address as well to see if there are any errors, or omissions of details such as an apartment number.

Packages typically turn up within about a week, but it is also possible that it may have gotten lost in the mail, or potentially stolen. Please note shipping fees are non-refundable once an order has shipped. If none of these steps help and your package doesn’t turn up within a week of when it was marked as delivered, please contact us.